RajaCuan Privacy Policy — Malaysia Player Data Protection

1. Introduction

This Privacy Policy explains how RajaCuan ("us", "our platform") collects, uses, stores and protects your personal information when you use our online casino platform at rajacuan.vin. This policy applies to all users who register, visit or interact with any part of our platform.

By registering an account or using RajaCuan's services, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.

This policy is to be read together with Terms and Conditions and Responsible Gaming Policy which together constitute the entire agreement between you and RajaCuan.

2. Personal Data We Collect

RajaCuan only collects data that is strictly necessary to provide safe, fair, and legally compliant services. The following are the categories of data we collect:

2.1 Data You Provide Directly

• Identity information: Full name, date of birth, identification card number or passport
• Contact information: Email address, mobile number, residential address
• Account information: Encrypted username and password
• Verification documents (KYC): Copy of identity card, bank statement, or utility bill for identity verification purposes
• Financial information: Bank account number or e-wallet for deposit and withdrawal processing

2.2 Data Collected Automatically

• Technical data: IP address, browser type, operating system and device information
• Usage data: Pages visited, session duration, games played and actions taken within the platform
• Transaction data: Deposit, withdrawal, wagering, and wins history
• Cookie data: User preferences and session data stored via browser cookies

3. How We Use Your Data

The personal data we collect is used solely for the following purposes:

4. Data Sharing with Third Parties

RajaCuan never sells, rents, or shares your personal data to third parties for their own commercial purposes. However, we may share your information in limited and necessary situations such as the following:

• Payment service providers: Payment gateways that handle your deposit and withdrawal transactions, subject to strict confidentiality agreements
• Gaming service providers: Gaming software companies that provide game content on our platform, for technical purposes only
• Legal authority: When required by law, court order or valid request from a law enforcement agency
• Analytics service providers: An analytics platform that helps us understand usage patterns, with all data fully anonymised

Every third party we work with is bound by strict data processing agreements and is only permitted to use your data for the specified purposes.

5. Data Security

RajaCuan implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All data communications between your device and our servers are protected with industry-grade encryption
• Encrypted password storage: Your account password is stored in hashed form using an irreversible algorithm
• Layered access controls: Only authorised and necessary personnel have access to users' personal data
• Continuous security monitoring: Our systems are monitored 24 hours a day to detect any suspicious activity
• Regular auditing: We conduct regular security checks and penetration testing
• Secure data centre: Data is stored in certified data centres with strict physical and digital protection

6. Your Rights Regarding Personal Data

As a rajacuan user, you have the following rights regarding your personal data that we hold:

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

7. Cookies and Tracking Technologies

RajaCuan uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how users interact with our platform to help us improve the overall user experience.
• Functional Cookies: Saving your preferences such as language, display settings and login information for your convenience.
• Analytics Cookies: Used by third-party analytics tools to understand platform usage patterns in an aggregated and anonymous manner.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

8. Children's Data

The rajacuan Platform is restricted to users aged 18 and above only. We do not intentionally collect personal data from individuals under the age of 18. Should we discover that a minor's data has been inadvertently collected, we will take immediate steps to delete that data and close the associated account.

If you become aware that a minor has registered on our platform, please contact us immediately via live chat so that appropriate action can be taken.

9. Cross-Border Data Transfers

Your personal data may be processed and stored outside Malaysia by our third-party service providers. In all such cases, we ensure that equivalent or higher protection than that provided under this Privacy Policy is applied, through:

• Legally binding data processing agreements with all service providers
• Use of approved standard contractual clauses for international data transfers
• Selection of partners that comply with internationally recognised data security standards

10. Data Retention Period

RajaCuan retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. The following are our data retention guidelines:

• Active account data: Retained for as long as your account remains active on the platform
• Financial transaction data: Retained for at least 7 years in accordance with financial and tax legal requirements
• KYC documents: Retained for at least 5 years after account closure or the period stipulated by applicable law
• Support communication logs: Retained for 2 years for reference and dispute resolution purposes
• Data after account closure: Once the minimum retention period has expired, your data will be securely deleted or anonymised

11. Changes to the Privacy Policy

RajaCuan reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When material changes are made, we will notify you via an in-platform notice or through your registered email.

The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. Your continued use of the rajacuan platform after any changes are published constitutes your acceptance of the revised policy.

12. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the rajacuan platform — the fastest way to get a response
• Privacy email: [email protected] (displayed as plain text only)
• FAQ: Visit our FAQ page for answers to frequently asked questions

We are committed to responding to every privacy-related enquiry within a reasonable timeframe. Your satisfaction and trust are our top priority at rajacuan.